{
 "id": "365530102",
 "kind": "rcfe",
 "kind_label": "Residential care home for the elderly",
 "name": "Lotus Villa and Memory Care",
 "slug": "lotus-villa-and-memory-care",
 "path": "/ca/san-bernardino/fontana/lotus-villa-and-memory-care",
 "address": {
  "street": "9448 Citrus Avenue",
  "city": "Fontana",
  "county": "San Bernardino",
  "state": "CA",
  "zip": "92335"
 },
 "phone": "(909) 355-6887",
 "coords": [
  34.095489,
  -117.453659
 ],
 "capacity": 99,
 "status": "Licensed/Pending Increase",
 "licensee": "LOTUS VILLA AFFILIATE, LLC",
 "administrator": "Heather O'neel",
 "licensed_since": "11/27/2023",
 "last_visit": "7/7/2026",
 "visits_total": 25,
 "citations": {
  "type_a": 4,
  "type_b": 2,
  "basis": "complaint investigations"
 },
 "citations_by_visit_type": {
  "complaint": {
   "visits": 20,
   "type_a": 4,
   "type_b": 2
  },
  "inspection": {
   "visits": 2,
   "type_a": 0,
   "type_b": 0
  },
  "other": {
   "visits": 3,
   "type_a": 4,
   "type_b": 4
  }
 },
 "allegations": {
  "substantiated": 6,
  "inconclusive": 0,
  "unsubstantiated": 39,
  "unfounded": 0,
  "investigated": 45
 },
 "capabilities": {
  "hospice_waiver": true,
  "min_age": 60
 },
 "capabilities_raw": "AGE RANGE 60 AND OVER. APPROVED FOR NINETY-NINE (99) NON-AMBULATORY,  OF WHICH SIX (6) MAY BE BEDRIDDEN IN THE ROOMS LOCATED ON THE FIRST   FLOOR WITH SLIDING DOORS. WAIVER/GRANTED FOR HOSPICE CARE FOR",
 "reports_on_file": 23,
 "reports": [
  {
   "date": "06/12/2026",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 21
  },
  {
   "date": "05/29/2026",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 22
  },
  {
   "date": "04/13/2026",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 20
  },
  {
   "date": "11/06/2025",
   "title": "Facility Evaluation Report",
   "type": "Inspection",
   "inx": 16
  },
  {
   "date": "10/27/2025",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 17
  },
  {
   "date": "10/27/2025",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 19
  },
  {
   "date": "09/22/2025",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 18
  },
  {
   "date": "08/26/2025",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 11
  },
  {
   "date": "08/20/2025",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 10
  },
  {
   "date": "08/11/2025",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 9
  },
  {
   "date": "07/24/2025",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 8
  },
  {
   "date": "07/22/2025",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 7
  },
  {
   "date": "06/06/2025",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 6
  },
  {
   "date": "02/07/2025",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 5
  },
  {
   "date": "01/22/2025",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 4
  },
  {
   "date": "11/06/2024",
   "title": "Facility Evaluation Report",
   "type": "Inspection",
   "inx": 15
  },
  {
   "date": "09/20/2024",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 3
  },
  {
   "date": "06/20/2024",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 2
  },
  {
   "date": "04/19/2024",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 0
  },
  {
   "date": "04/19/2024",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 1
  },
  {
   "date": "11/15/2023",
   "title": "Facility Evaluation Report",
   "type": "Other",
   "inx": 14
  },
  {
   "date": "08/30/2023",
   "title": "Facility Evaluation Report",
   "type": "Other",
   "inx": 13
  },
  {
   "date": "06/13/2023",
   "title": "Facility Evaluation Report",
   "type": "Other",
   "inx": 12
  }
 ],
 "source": {
  "name": "California Department of Social Services, Community Care Licensing — facility transparency record",
  "retrieved": "2026-08-20",
  "licence_number": "365530102"
 }
}