{
 "id": "197609632",
 "kind": "rcfe",
 "kind_label": "Residential care home for the elderly",
 "name": "Reserve at Thousand Oaks, the",
 "slug": "reserve-at-thousand-oaks-the",
 "path": "/ca/los-angeles/thousand-oaks/reserve-at-thousand-oaks-the",
 "address": {
  "street": "3575 N. Moorpark Road",
  "city": "Thousand Oaks",
  "county": "Los Angeles",
  "state": "CA",
  "zip": "91360"
 },
 "phone": "(805) 492-2471",
 "coords": [
  34.22837,
  -118.870705
 ],
 "capacity": 170,
 "status": "Licensed",
 "licensee": "MSL COMMUNITY MANAGEMENT LLC/THE RESERVE MSL LLC",
 "administrator": "Spencer, Elizabeth",
 "licensed_since": "7/30/2018",
 "last_visit": "6/4/2026",
 "visits_total": 24,
 "citations": {
  "type_a": 1,
  "type_b": 2,
  "basis": "complaint investigations"
 },
 "citations_by_visit_type": {
  "complaint": {
   "visits": 15,
   "type_a": 1,
   "type_b": 2
  },
  "inspection": {
   "visits": 5,
   "type_a": 0,
   "type_b": 0
  },
  "other": {
   "visits": 4,
   "type_a": 3,
   "type_b": 4
  }
 },
 "allegations": {
  "substantiated": 4,
  "inconclusive": 0,
  "unsubstantiated": 20,
  "unfounded": 0,
  "investigated": 24
 },
 "capabilities": {
  "hospice_waiver": true,
  "min_age": 60
 },
 "capabilities_raw": "AGE RANGE 60 AND OVER. ONE-HUNDRED SEVENTY (170) NON-AMBULATORY OF    WHICH FIFTEEN (15) MAY BE BEDRIDDEN. HOSPICE WAIVER FOR FIFTEEN (15).",
 "reports_on_file": 22,
 "reports": [
  {
   "date": "07/25/2026",
   "title": "Facility Evaluation Report",
   "type": "Inspection",
   "inx": 21
  },
  {
   "date": "05/18/2026",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 19
  },
  {
   "date": "01/28/2026",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 17
  },
  {
   "date": "11/06/2025",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 15
  },
  {
   "date": "10/28/2025",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 7
  },
  {
   "date": "10/28/2025",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 18
  },
  {
   "date": "10/28/2025",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 20
  },
  {
   "date": "07/15/2025",
   "title": "Facility Evaluation Report",
   "type": "Inspection",
   "inx": 14
  },
  {
   "date": "04/03/2025",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 6
  },
  {
   "date": "07/16/2024",
   "title": "Facility Evaluation Report",
   "type": "Inspection",
   "inx": 13
  },
  {
   "date": "04/23/2024",
   "title": "Facility Evaluation Report",
   "type": "Other",
   "inx": 12
  },
  {
   "date": "04/17/2024",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 5
  },
  {
   "date": "08/31/2023",
   "title": "Facility Evaluation Report",
   "type": "Other",
   "inx": 11
  },
  {
   "date": "07/27/2023",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 4
  },
  {
   "date": "07/26/2023",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 3
  },
  {
   "date": "07/14/2023",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 2
  },
  {
   "date": "07/12/2023",
   "title": "Facility Evaluation Report",
   "type": "Inspection",
   "inx": 10
  },
  {
   "date": "05/11/2023",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 1
  },
  {
   "date": "08/23/2022",
   "title": "Facility Evaluation Report",
   "type": "Other",
   "inx": 16
  },
  {
   "date": "06/24/2022",
   "title": "Facility Evaluation Report",
   "type": "Inspection",
   "inx": 9
  },
  {
   "date": "06/01/2022",
   "title": "Complaint Investigation Report",
   "type": "Complaint",
   "inx": 0
  },
  {
   "date": "05/26/2022",
   "title": "Facility Evaluation Report",
   "type": "Other",
   "inx": 8
  }
 ],
 "source": {
  "name": "California Department of Social Services, Community Care Licensing — facility transparency record",
  "retrieved": "2026-08-20",
  "licence_number": "197609632"
 }
}